Shipping

The following shipping options are available when you check out. Expedited orders placed before 1 p.m. Eastern Standard Time on a business day will be shipped out the same day. All other orders will be shipped out the next business day.

• Standard Shipping: FREE
• 1 Business Day Shipping: (Calculated Based on Order)
• 2 Business Day Shipping: (Calculated Based on Order)
• 3 Business Day Shipping: (Calculated Based on Order)

Please Note:

1. Special Spec Requests May Delay Delivery Times
2. Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

No, we do not ship to international locations at this time.

Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses

Packages are sent via USPS Priority Mail or UPS for a nominal shipping cost. Total shipping fees are calculated and can be viewed BEFORE the checkout and payment process. Either option can take 5-10 business days for arrival to these locations.

Packages are sent via USPS Priority Mail or UPS for a nominal shipping cost. Total shipping fees are calculated and can be viewed BEFORE the checkout and payment process. Please allow additional time for orders shipped to these addresses.

Once an order has shipped out, we will send you an email with the tracking number. Tracking information will normally arrive within 24 hrs. after order processing. Orders placed after 1pm EST on a Friday may not receive tracking information until Tuesday morning.

For standard shipping, you should receive your order within 3-7 business days.
Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

UPS recycles all of their tracking numbers. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to a previous order that traveled — sometimes months ago — under that same number.

When this happens, please rest assured that your tracking information will be available within a short period of time and should indicate the correct delivery date. Once the package is scanned by UPS, you will also be able to click the “view package progress” link, and the updated tracking detail will be reflected.

If you’ve just finished placing your order, please call us and we’ll try to modify your order to next business day shipping assuming we haven’t yet hit our 1pm cutoff time. Please know that an additional shipping charge may apply. If more than an hour has passed, chances are good that our efficient warehouse staff have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from our warehouse. If more than an hour has passed, chances are good that our efficient warehouse staff have already packed and shipped your order. If your order is returned to us because you provided an incorrect shipping address we will NOT re-ship for free. You will be responsible for actual shipping costs. If you decide to not have your order re-shipped, we will refund your purchase price MINUS our incurred shipping cost and all return fees for the initial shipment.

Buyer is responsible for all return shipping costs to our warehouse. Products returned must be new, unused, un-drilled, and in the original packaging.

Call customer service at 844-TEN-BACK for a Return Authorization Number (RA#) and warehouse address – *PLEASE DO NOT RETURN TO RETURN ADDRESS ON LABEL*. 

All orders shipped to a destination within the United States ship free of charge. Alaska, Hawaii, U.S. Territories or Military APO/FPO addresses are shipped at a nominal fee which is calculated and can be viewed BEFORE the check out and payment process.

Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.